App / Sports
These terms set out the rules that apply when you open and use an o99x account — covering how your account works, what actions are permitted, and what happens when something goes wrong. Access to o99x services depends on your local law and eligible region; please read these terms fully before you proceed.
By creating an account or continuing to use o99x, you confirm that you have read these terms and accept them as binding for your use of the platform. These terms apply regardless of the device you use — phone browser, desktop or any other access route. We may update these terms from time to time; when we do, we will post the revised version in this section and the continued use of your account after that point means you accept the changes. Your account wallet — including any balance held through Nagad, Upay or Bank Transfer deposits — is subject to the transaction conduct rules set out in these terms. We do not permit accounts to be shared, transferred or operated by a third party. Any activity that appears to breach these rules may result in your account being reviewed or suspended pending investigation. We aim to communicate the reason for any account action through the contact route you registered with us. If your account is affected by a policy action, you have the right to raise a question through our published support channels and receive a written response. Access to certain features may depend on your location and whether your region is eligible under applicable local law.
Not every interaction on o99x falls under the same rule set. Understanding which parts of these terms apply to which part of your activity helps you know your position clearly. The four areas below define what is inside and outside the scope of these terms. Access and eligibility always depend on local law and your eligible region.
Rules for opening, maintaining and closing your account sit fully within these terms. This includes login credentials, identity verification steps and the conditions under which access may be restricted or restored.
All deposits and withdrawals processed through your o99x wallet — whether via Nagad, Upay or Bank Transfer — are governed by these terms. Minimum and maximum amounts, conduct rules and reversal conditions are all covered here.
Game availability, lobby layout and any notices published inside your signed-in account area are covered by these terms as far as your right to access them is concerned. We do not warrant uninterrupted availability of any specific title.
Payment processors, game studios and any external service linked from o99x operate under their own terms. We are not responsible for the conduct or availability of third-party services; your relationship with them is separate from your relationship with us.
These terms are not one-directional. You have concrete actions available to you at every stage of your account journey. You can review your transaction history directly inside your signed-in account area — every deposit and withdrawal processed through Nagad, Upay or Bank Transfer appears there with a date and reference. If you believe a record is incorrect, you can raise a correction request through our support contact path and we will review it against our records within a reasonable period. You can update your account details — including your registered mobile number and contact email — through the account settings section; any change that affects your wallet verification may require you to confirm your identity again following the steps shown on screen. If you want to understand how a specific term applies to your account, or if you believe an action taken on your account was not consistent with these terms, you have the right to request a written explanation from us.
Your full transaction history is available inside your signed-in account. Check the history section for itemised deposit and withdrawal records, including the payment rail used.
Open account settings to update your registered mobile or contact email. Changes that affect wallet verification will prompt an on-screen identity confirmation step before they take effect.
If any term is unclear or you believe a policy action was applied incorrectly, contact us through our published support route. We will respond in writing with the applicable term and how it was applied to your case.
You may request closure of your account at any time by contacting support. Outstanding wallet balances will be handled according to the withdrawal process shown in your account settings before closure is confirmed.
If any part of these terms raises a question you cannot resolve by reading this page, the contact routes below are the ones we publish. Use the route that suits your query type. We do not accept policy disputes or account queries through channels not listed here.
Open the chat widget from any page inside your signed-in account. This is the fastest path for account-specific questions about how a term applies to your activity.
Send a written query to our published support email address. Use this route for detailed policy questions or when you need a written record of our response for your own reference.
The help section inside your account covers the most common terms-related questions, including wallet conduct rules for Nagad, Upay and Bank Transfer and how account reviews are handled.
We take the obligations in these terms seriously and hold ourselves to the same standards we set for you. The points below describe how we operate on our side of this agreement — from how account data is handled to how you can request changes.
Account data you provide — including details linked to your Nagad, Upay or Bank Transfer wallet — is used only to operate your account and process your transactions. We do not sell or transfer your account data to unrelated third parties.
Your credentials are your responsibility to keep secure. If you believe your login has been compromised, contact support immediately using the published routes. We will act on verified reports and document the steps taken on your account record.
We retain transaction and account records for the period required by our operational obligations. If your account is closed, records associated with completed transactions may be retained for the applicable retention period before deletion.
To request a correction to your stored account details, or to understand what information we hold, contact us through the published support email. We will confirm what we hold and action any correction that our verification process supports.
The questions below cover the points we hear most often about how these terms work in practice. If your question is not here, raise it through the live chat or support email published on this page.
Yes. Whether you access your account through a phone browser, desktop or any other method, the same terms apply. The device you use does not change your rights or obligations under this agreement.
We post the updated version in this section and note that continued account use after the update means you accept the revised terms. If you do not agree with an update, you should stop using your account and contact support to discuss closure.
Yes. All deposits processed through your account wallet — including those made via Nagad, Upay or Bank Transfer — fall under the transaction conduct rules in these terms. The specific limits and conditions are shown inside your account at the time of each transaction.
No. These terms prohibit account sharing, transfer or operation by a third party. Each account is for the registered holder only. Activity that suggests third-party operation may trigger a review under these terms.
Open the transaction history in your signed-in account to note the date, amount and reference. Then contact us through live chat or the support email with those details. We will compare the record against our processing logs and respond in writing.
Yes. Access to account features and the platform overall depends on your local law and whether your region is eligible. These terms do not override applicable local law. Check whether use is permitted in your location before creating or continuing to use an account.