App / Sports
At o99x, your information, payment activity — including transactions through Nagad, Upay and Bank Transfer — and device sessions are handled under this policy. Access to our platform and the protections described here depend on your local law and eligible region.
This policy applies to every interaction you have with o99x — from the moment you open the account page through every session you start on mobile or desktop. We collect information you give us directly: your registered contact details, the account credentials you create, and the choices you make inside the lobby. We also collect data generated automatically as you navigate — pages visited, session duration, device type and browser version. Payment-related data flows through when you use Nagad, Upay or Bank Transfer to fund your wallet; we record the transaction reference and outcome but do not store your full payment credentials on our servers. Cookies and similar technologies track session state so the lobby remembers your position when you return. We retain personal data only as long as your account remains active or as required by applicable obligations in your jurisdiction. You can ask us to review what we hold at any time through the support routes listed further down this page. Where local law in Bangladesh or another eligible region imposes specific data-handling requirements, those requirements govern to the extent they conflict with the general terms set out here.
Not every service you touch through o99x falls under the same data rules. This section draws the line clearly so you know exactly what we are responsible for and where another party's own policy takes over.
Everything linked to your registered o99x account — login events, session tokens, password resets and two-step verification activity — falls fully inside this policy. We control these records and you can request a review of them at any time through our support channel.
Deposits and withdrawals made through Nagad, Upay or Bank Transfer generate records we hold on our side. The payment provider processes the transfer under their own terms; we receive only the reference and status, not your full banking credentials.
Your in-session activity — which games you open, how long you stay in a lobby session, navigation choices — is logged for account security and platform performance. This data stays inside o99x systems and is not sold to third parties for advertising.
Links to external pages, payment provider portals and verification services operate under their own privacy terms. Once you leave o99x or enter a third-party payment flow, that provider's policy applies. We have no control over how those services handle your data.
We want you to feel in control of the information attached to your account. Several practical routes are open to you right now. You can request a copy of the personal data we hold against your registered account by contacting support — they will verify your identity through your account login before releasing anything. If your contact details change, you can update them directly inside the account settings area; corrections take effect immediately for future communications. If you believe a record is incorrect, raise it with support and we will investigate within a reasonable period. You can also ask us to delete your account and associated data when you no longer wish to use the platform, subject to any retention periods required by law in your eligible region. None of these steps require you to use a third-party form; every request goes through the same support routes we publish on this page.
Contact support with your registered account details to request a summary of the personal data we hold. Verification happens through your account login. We respond within a reasonable period and will not charge a fee for a standard request.
Update your contact information, registered name or communication preferences through the account settings section. Changes apply immediately. If a field cannot be edited directly, raise it with support and we will process the correction on your behalf.
If you are unsure what data we hold, how long we keep it or why a particular record exists, send the question through support. You do not need to cite a legal basis — a plain description of your concern is enough for us to investigate and respond.
You can ask us to close your account and remove personal data that we are not legally required to retain. Submit the request through support, confirm your identity, and we will complete the process and send you a confirmation when it is done.
If you have a question about this policy, want to exercise one of the rights described above, or need to report a concern about how your data has been handled, reach out through the routes below. We publish only the channels that are genuinely staffed.
Open the chat widget from your signed-in account page for the fastest route to our support team. Use it to request data reviews, report an issue or ask a policy question.
Send your question or formal data request to the support email address listed in your account portal under the help section. Include your registered account identifier so we can locate your records without delay.
The published help centre contains written answers to common policy questions and step-by-step instructions for submitting a data request or correction. Check there first if your question is about a specific account action.
We apply several practical measures to keep your account data safe and this policy genuinely useful rather than decorative.
Passwords are stored using one-way hashing; we never hold your plain-text credentials. Session tokens expire after inactivity. If we detect an unusual login pattern on your account, we flag it for review before the session continues.
We use session cookies to keep you logged in across pages and analytics cookies to understand how the lobby is navigated. You can adjust cookie preferences through the settings link in the site footer; functional cookies required to keep you signed in cannot be disabled.
Active account data is retained while your account is open. If your account is closed, we remove personal data that we are not required to keep by law. Transaction references linked to Nagad, Upay or Bank Transfer activity may be retained for the period required by applicable financial record-keeping rules in eligible regions.
When we make a meaningful change to this policy, we post a notice in the signed-in account area before the change takes effect. Continued use of your account after that date indicates acceptance. You can always find the current version on this page at any time.
These are the questions we receive most often about how o99x handles personal data, what your rights are, and how to act on them.
We collect the information you give us when you register — name, contact details and login credentials — plus automatically generated data like session activity, device type and browser version. Payment transaction references from Nagad, Upay or Bank Transfer are also recorded against your account.
We do not sell your data to advertisers. Payment providers receive only what is needed to process your transaction and operate under their own terms. We may share data with service providers who help us run the platform, but only under agreements that restrict how they can use it.
Your data is held while your account remains active. After account closure, we remove personal data that we have no legal obligation to retain. Transaction records linked to Nagad, Upay or Bank Transfer may be kept for the period required by applicable financial regulations in eligible regions.
Contact our support team through the account chat or the support email listed in your account portal. Verify your identity through your account login and we will provide a summary of the personal data we hold. There is no fee for a standard request.
Yes. Submit a deletion request through support, confirm your identity, and we will close your account and remove data we are not legally required to retain. We will send you a confirmation once the process is complete.
Access to o99x and the data protections in this policy depend on your local law and eligible region. If you are in Bangladesh, your use of the platform is subject to applicable local laws. Where those laws impose specific data-handling requirements, they govern to the extent they differ from this policy.